(…and other visual social media platforms like LinkedIn)
I have long held a philosophical stance about Facebook, as the “social enabler,” or disabler in some cases. Many of its core audiences, me included, struggle with finding a good use case for the platform.
- Regular users like me wonder what to share (especially in an environment where privacy is more and more valued) and whether your online friends aren’t over-/undersharing themselves.
- Corporations struggle with integrating it into their marketing mix, especially if they are already engrained into other marketing channels.
- News seems like the most logical use case for this platform, but comes with some problems as well.
There is a major risk with publishing on a social media platform: it positions regular users on the same level as corporations, publications, and advertising. Everyone becomes the competition.
My social media education happened on Twitter. It taught me to not confuse the newsfeed with an RSS feed, because you would soon lose oversight of the “real” people you were following. As a result, I was a slow adopter of Facebook as a newsreader and continue to be careful. Recently, as a fan of Harvard Business Review on a professional level, and inspired by a “social suggestion” from my friends, I decided to give it a shot after all, and subscribed to the HBR feed. The results were surprising.
It turns out the publication has figured out how to integrate Facebook as a publishing medium. HBR is a monthly periodical, as a print publication, and has both its website and mobile (iPad) apps as online alternatives. I was surprised at the content being shared via Facebook, which both felt relevant and premium (you can buy many of the articles as a PDF), and was infrequent enough not to bother. It takes a discerning editorial team to ensure that both the quality of the writing, the thematical content, and the mix are of a good quality to its audience. Somehow, likely to having a dedicated social media editorial team, HBR figured Facebook out.
It’s an encouraging development, but one positioned on brittle ground for the same risk factor I mentioned above. Facebook, its users and content providers are continually evolving and thus requires continuous attention to the engagement metrics and other qualitative aspects of each shared item. It is clear that social media is an investment, which is why so many companies fail at it. And, more importantly, the return on that investment must somehow be quantifiable also. It’s for every company or individual to figure out whether it is worth it.
What Facebook and other social media platforms must absolutely do is to make using their services more transparent. They cannot handhold publishers and marketeers as they publish on the platform, but they can provide accurate information about how they are positioned for each news item within the overal newsfeed. That, in combination with link tracking, and a both coherent marketing strategy and dedicated social media team, should make a big difference to social media success.
On that even-keeled conclusion, I am still happy to read HBR on Facebook, as well as a limited amount of other news publications (The Big Picture is a good one). I am very interested to see where social media and news reading continues to evolve to, as we are clearly not done.