Perhaps it was in the late 60s that smart (M)admen decided that the next great thing is loneliness. Yes, probably before that, loneliness was a topic also, but it was different. The lonely were idealised (think lone cowboys in Westerns or James Dean). Perhaps at that time people wanted to be lonely.
After a certain point, let’s call it the rise of career-orientated male and female individuals and dual household incomes, loneliness became a pain rather than an ideal. Thus came the era of products and services targeted at this market: microwave dinners, TV, speed dating… and why do you think no one cares if you eat a McDonalds meal alone vs. at any other restaurant?
This hasn’t changed much, though we now have an abundance of services for single consumers, from content via your personal computer to couch-surfing. But there is another area that shouldn’t be ignored, that of the dual income market. Here we see the messaging shift from loneliness to making the best of the little time you have. Think luxury weekends, baby creches and other kid-orientated distractions, family-sized sports cars, and … robotic vacuum cleaners (my inspiration is slipping here).
With overpopulated now-not-so emerging economies like China and India, and the competitive pressures of a ‘flat’ global economy, this trend is not disappearing, rather we are moving towards less workers’ protection and a higher burden on and cost of services. Judging by what is happening around the globe, we could be heading one of two directions in the future: an acceptance to live with less on either a physical or spiritual level, or a war that temporarily reverses this trend, but only for the victors.
I’m sorry to head in both a geo-political and a Buddhist direction all at once. I choose to believe that, ignoring the many opportunities that life provides to crawl out from under the rock of humanity, most of us will have to become more efficient with what we have, and I will leave the reader to interpret that in either the spiritual or physical sense.
Taking a marketing stance may seem cynical, but not if you view business as the organisational connection between individuals, problems and solutions. We get into cars that get us to a destination quicker, but the car itself must be built with that purpose in mind. That requires a good understanding and appreciation of both sides of the equation: our consumer need and the services that can help us to reach it at a higher level.
So how can or are marketeers biting into this trend? Making more with less can mean spending less today and tomorrow and the day after, or it can mean spend more to have more, and both are viable perspectives. Spiritually, we are looking for both mind-strengthening activities and emotionally satisfying ones. Think sports and meditative services and on the emotional side, think family orientated services (from public spaces to family movies). Physically or materially, we are looking for one of two things: discounted pricing or getting more for your spend. In consumer electronics, these are the cheap netbooks vs. the more durable MacBooks; in food, these are the discounters like Aldi’s or Lidl’s vs. more energy-bringing “super” foods from (not necessarily) premium vendors.
In a perfect economy, there is perfect transparency and perfect pricing. Sadly, many of these services that I suggest are not perfectly understood and mis-priced. It shouldn’t be a premium service to go meditate somewhere and healthy food that gives you energy and makes you live longer, should not only be found in expensive stores. Conversely, short-term solutions shouldn’t be priced at a discount, because their ingredients are commodities (yes, I’m talking to the Samsung’s and McDonald’s of the world).
Both suffer from non-transparent because the cost or benefit to society is not included in the calculus. But that is a discussion for another day and perhaps someone else.